Welcome to PepFem AI. These Terms of Service (“Terms”) are a legal agreement between you and Voog LLC (“PepFem,” “we,” “us,” or “our”) and govern your use of the PepFem AI mobile app and related services (the “App”). Please read them carefully. By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
1. Important medical disclaimer (please read first)
PepFem is a personal tracking and educational tool. It is not a medical device, not a healthcare provider, and not a substitute for professional medical advice, diagnosis, or treatment.
- PepFem does not recommend, prescribe, endorse, or advise on any peptide, medication, supplement, dose, schedule, cycle, or protocol. Anything the App or its AI assistant shows you is general information only, not medical, pharmaceutical, or health advice, and not a recommendation that any substance is safe, effective, legal, or appropriate for you.
- Always consult a licensed healthcare professional before starting, stopping, combining, or changing any peptide, medication, or supplement, and rely on their guidance and the product’s official labeling, not on this App.
- Never disregard or delay professional medical advice because of something you read in the App.
- In an emergency, call your local emergency number (911 in the US) or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, contact a crisis line such as 988 in the US.
You use PepFem entirely at your own risk, for personal tracking and general informational purposes only. See also Section 11 (Assumption of risk).
2. PepFem is not a source, seller, or endorser
PepFem does not sell, supply, source, distribute, compound, or facilitate the purchase of any peptide, medication, or other substance. The App simply lets you record and organize what you and your healthcare provider have decided, and read general educational content.
Many compounds people track are not approved by the FDA or other regulators for human use, and their legal status varies and changes over time. You are solely responsible for ensuring that anything you obtain, possess, or use is lawful in your jurisdiction and is handled under appropriate medical supervision. Listing or letting you track a substance is not a statement that it is safe, effective, legal, or advisable.
3. Eligibility
You must be at least 18 years old and able to form a binding contract to use the App. The App is intended for adults and is not directed to children. By using PepFem you represent that you meet these requirements.
4. The AI assistant
The App includes an optional AI assistant that provides general, educational information. By using it you understand and agree that:
- Its responses are general information, not medical advice, and may be incomplete, inaccurate, or out of date. You are responsible for independently verifying anything important with a qualified professional.
- When you use it, the text you type is sent to a third-party AI provider (Google) to generate a reply, as described in our Privacy Policy. Do not enter information that directly identifies you.
- You will not use it to obtain instructions for harmful, dangerous, or illegal activity, and you accept that automated content may not catch every unsafe request.
5. License to use the App
Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the App on Apple devices you own or control, for your own non-commercial use. You may not copy, modify, reverse-engineer, decompile, resell, rent, or create derivative works from the App, except to the extent this restriction is prohibited by law.
6. Acceptable use
You agree not to:
- Use the App for any unlawful purpose or in violation of these Terms;
- Attempt to gain unauthorized access to, disrupt, or interfere with the App or its infrastructure (including the AI service), or circumvent rate limits or security measures;
- Use the App to harm yourself or others, or to obtain guidance for doing so;
- Submit content that is unlawful, infringing, or that you do not have the right to submit; or
- Use automated means to access the App in a way that burdens or abuses the service.
7. Subscriptions, free trials, billing, and cancellation
Some features require a paid subscription (“PepFem Premium”). Subscriptions are sold as auto-renewable in-app purchases through Apple, and are managed with help from our subscription provider, RevenueCat.
- Plans and pricing. We currently offer a weekly plan and an annual plan; the annual plan may include a 3-day free trial, and we may offer occasional discounted promotional rates. Current prices, plan lengths, and trial terms are shown in the App before you purchase. Prices may vary by region and may change; changes apply to future billing periods.
- Free trial. If you start a free trial, you will not be charged during the trial. Unless you cancel at least 24 hours before the trial ends, it will automatically convert to a paid subscription and your payment method will be charged. Any unused portion of a free trial is forfeited if you purchase a subscription.
- Auto-renewal. Your subscription automatically renews for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours before the period ends.
- Managing and cancelling. Payment is charged to your Apple ID, and you manage or cancel your subscription in your device’s Settings > [your name] > Subscriptions (or the App Store). Deleting the App does not cancel a subscription.
- Refunds. Purchases are processed by Apple, and refunds are handled by Apple under its policies. We generally cannot grant refunds directly. To request one, contact Apple Support.
8. Your data and content
You own the information you put into the App. As explained in our Privacy Policy, your logs are stored on your device and in your own iCloud account, and you can export or delete them at any time. You are responsible for the accuracy of what you enter and for keeping your own backups. We are not responsible for any loss of data, including loss caused by your device, your iCloud account, or your deletion of data.
9. Intellectual property
The App, including its software, design, text, educational content, and branding, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited license in Section 5, these Terms do not grant you any rights in the App. “PepFem” and our logos are our marks and may not be used without permission.
10. Third-party services
The App relies on third-party services, including Apple (iCloud, the App Store, and in-app purchases), Google (the Gemini AI service), Cloudflare, and RevenueCat. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services and do not control them.
11. Assumption of risk
Tracking and using peptides, medications, and supplements can involve serious health and legal risks. By using the App, you acknowledge and accept these risks and agree that any decision you make about a substance is your own, made with your healthcare provider, and not based on the App. To the fullest extent permitted by law, you release us from any claims arising out of your use or misuse of any substance you track in the App.
12. Disclaimer of warranties
The App is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, secure, or that any content or AI output is accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
13. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of (or inability to use) the App, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to the App will not exceed the greater of the amount you paid us for the App in the 12 months before the claim, or US $50. Nothing in these Terms limits liability that cannot be limited under applicable law (such as for death or personal injury caused by our gross negligence or willful misconduct).
14. Indemnification
You agree to indemnify and hold harmless PepFem and its owners, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the App, your violation of these Terms, or your decisions about any substance you track.
15. Termination
You may stop using the App and delete it at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the App. Sections that by their nature should survive termination (including Sections 1, 2, 8–14, and 16) will survive.
16. Governing law and dispute resolution
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules.
Informal resolution first. Before bringing any formal claim, you agree to contact us at support@voogllc.com and try in good faith to resolve the dispute for at least 30 days.
If a dispute is not resolved, it will be subject to the exclusive jurisdiction of the state and federal courts located in California, USA, except where applicable law gives you the right to bring a claim elsewhere. Nothing in these Terms affects mandatory consumer-protection rights you have under the laws of your country of residence.
17. Additional terms for App Store apps (Apple)
Because you obtained the App through the Apple App Store, the following also applies:
- These Terms are between you and us only, not with Apple. Apple is not responsible for the App or its content.
- Your license to use the App is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
- Apple has no obligation to provide maintenance or support for the App; we are solely responsible for support, at the contact below.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (to the extent applicable); to the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims are our responsibility.
- We, not Apple, are responsible for addressing any claims relating to the App, including product-liability, legal-compliance, and intellectual-property claims.
- You represent that you are not located in a country subject to a US Government embargo or designated as “terrorist supporting,” and are not on any US Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
18. Changes to the App and these Terms
We may update, change, or discontinue features of the App at any time. We may also update these Terms; if we make material changes, we will update the date above and, where appropriate, notify you in the App. Your continued use after a change means you accept the updated Terms.
19. Miscellaneous
If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms (together with the Privacy Policy and Consumer Health Data Privacy Policy) are the entire agreement between you and us regarding the App.
20. Contact
Voog LLC · support@voogllc.com